Support
Common
problems
- If
you get system errors (the bomb box) when starting GIFConverter and reading the
first images, try moving the “GIFConverter Prefs” file to the Trash
from the Preferences folder inside the System Folder. Sometimes, if
GIFConverter crashes, this file may become corrupt.
- If
you get the message that GIFConverter could not open a GIF
or TIFF file because of an error in the compressed image, then you probably
didn’t download the file in binary format. Double-check the settings for
your terminal program. If you’re using FTP or Kermit to move images
around between computers, remember to set them to binary mode.
- If
GIFConverter won’t open the files you’ve downloaded, they may not
have the GIF type. Try dropping the file icon onto the GIFConverter program icon.
Reporting
Bugs
The
best way to report a defect in GIFConverter is to use the online bug reporter.
Choose
Report
a Bug on the WWW
from
the
Help
menu. This will take you to a page on the web where you can fill out
information about the bug. GIFConverter will transmit its version number and a
small amount of information about your computer so that parts of the form will
be filled out. This information includes only version numbers for GIFConverter
and MacOS, and the kind of hardware you’re using.
Or,
if GIFConverter won’t run at all, go directly to the page at
http://www.kamit.com/cgi-bin/gcbug.
You
can also send mail to any of the addresses (US Mail or electronic) on the
cover. Also see the support information in the front of the manual.
When
you report a bug, please include the following:
- System
configuration (such as: “Macintosh IIci, 4Mb RAM, 80Mb hard disk”)
- If
it’s a printer problem, indicate the printer you use
(“LaserWriter”) and the version number of the printer driver
(usually found in the Page Setup dialog box).
- Look
in the System Folder and list all files listed as “Startup” or
“Control Panel” documents.
- Please
indicate what you were trying to do, and how the program failed you. If you get
an error message or a system error (bomb) box, please indicate the text of the
error message as well as any error code numbers that appear.
- If
you’re having a compatibility problem with sharing files with another
application, please indicate the name and version of the application, as well
as the name of the publisher.
Updates
Updates
are available on the website (
http://www.kamit.com/gifconverter/).
Or, choose the
Check
for Updates on the WWW
command on the
Help
menu. GIFConverter will supply the website with its version number, and you
will find yourself on a page telling you if you have the latest version, and if
not, how to obtain it.
Copyright ©1998 by Kevin A. Mitchell. All rights reserved.
